Skip to content
Register Sign in Wishlist

Exits, Voices and Social Investment
Citizens’ Reaction to Public Services

$26.00 ( ) USD

Part of Theories of Institutional Design

  • Date Published: May 2012
  • availability: This ISBN is for an eBook version which is distributed on our behalf by a third party.
  • format: Adobe eBook Reader
  • isbn: 9781139369305

$ 26.00 USD ( )
Adobe eBook Reader

You will be taken to ebooks.com for this purchase
Buy eBook Add to wishlist

Other available formats:
Paperback, Hardback


Looking for an examination copy?

If you are interested in the title for your course we can consider offering an examination copy. To register your interest please contact collegesales@cambridge.org providing details of the course you are teaching.

Description
Product filter button
Description
Contents
Resources
Courses
About the Authors
  • Over fifty years ago, Albert Hirschman argued that dissatisfied consumers could either voice complaint or exit when they were dissatisfied with goods or services. Loyal consumers would voice rather than exit. Hirschman argued that making exit easier from publicly provided services, such as health or education, would reduce voice, taking the richest and most articulate away and this would lead to the deterioration of public services. This book provides the first thorough empirical study of these ideas. Using a modified version of Hirschman's account, examining private and collective voice, and viewing loyalty as a form of social investment, it is grounded on a dedicated five-year panel study of British citizens. Given government policies over the past decade or more which make exit easier from public providers, this is a timely publication for all those who care about the quality of government services.

    • The first empirical study of a central social scientific theory of public service provision
    • Provides a new understanding of how citizens react to public services
    • Shows how citizens can work to improve public services through lobbying and voting
    Read more

    Reviews & endorsements

    "This restatement and intensive empirical exploration of Hirschman's classic ideas in the context of public services is not just very welcome as such, but is also an immensely good read." - Stephen Harrison, Honorary Professor of Social Policy, University of Manchester

    "This book is the culmination of an outstanding record of research by the authors. It is a very important theoretical and empirical contribution to our understanding of how citizens make decisions about public services." - Professor George Boyne, Cardiff Business School, Cardiff University

    See more reviews

    Customer reviews

    Not yet reviewed

    Be the first to review

    Review was not posted due to profanity

    ×

    , create a review

    (If you're not , sign out)

    Please enter the right captcha value
    Please enter a star rating.
    Your review must be a minimum of 12 words.

    How do you rate this item?

    ×

    Product details

    • Date Published: May 2012
    • format: Adobe eBook Reader
    • isbn: 9781139369305
    • contains: 7 b/w illus. 35 tables
    • availability: This ISBN is for an eBook version which is distributed on our behalf by a third party.
  • Table of Contents

    1. Hirschman's original idea
    2. Exits, voices and the object of loyalty
    3. Exit, voice, loyalty and neglect
    4. The structure of UK public services and some simple relationships
    5. Evidence of the major EVL relationships
    6. Exit, voice and welfare
    Appendix A. Summary of the empirical literature testing EVL
    Appendix B. Note on statistical methods
    Appendix C. The survey instrument.

  • Authors

    Keith Dowding, Australian National University
    Keith Dowding is Professor of Political Science in the School of Politics and International Relations, Research School of Social Sciences and Director of the Research College of Arts and Social Sciences at the Australian National University.

    Peter John, University College London
    Peter John is Professor of Political Science and Public Policy, School of Public Policy at University College London.

Sign In

Please sign in to access your account

Cancel

Not already registered? Create an account now. ×

Sorry, this resource is locked

Please register or sign in to request access. If you are having problems accessing these resources please email lecturers@cambridge.org

Register Sign in
Please note that this file is password protected. You will be asked to input your password on the next screen.

» Proceed

You are now leaving the Cambridge University Press website. Your eBook purchase and download will be completed by our partner www.ebooks.com. Please see the permission section of the www.ebooks.com catalogue page for details of the print & copy limits on our eBooks.

Continue ×

Continue ×

Continue ×

Find content that relates to you

Join us online

This site uses cookies to improve your experience. Read more Close

Are you sure you want to delete your account?

This cannot be undone.

Cancel

Thank you for your feedback which will help us improve our service.

If you requested a response, we will make sure to get back to you shortly.

×
Please fill in the required fields in your feedback submission.
×