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Mastering Your Organization's Processes

Mastering Your Organization's Processes
A Plain Guide to BPM


  • Authors:
  • John O'Connell, Portrait Software plc, Henley-on-Thames and Clarity Commerce Solutions, Salisbury
  • Jon Pyke, The Process Factory, Weybridge and Global 360, Dallas
  • Roger Whitehead, Office Futures, Oxted
  • Date Published: January 2006
  • availability: In stock
  • format: Hardback
  • isbn: 9780521839754

£ 51.00

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About the Authors
  • Understanding and improving your organization's business processes is vital in today's economy. Using non-technical language, this book describes the importance of these processes and the internal and external forces that shape them. It then explains the kinds of computer software available for improving and managing business processes in a flexible way. Detailed case studies illustrate that successful process management depends on attention to the human, organizational and financial factors involved, as well as the strategic implications. Finally, the book gives even-handed guidance on what to look for in Business Process Management software and discusses current technical trends. With many clear diagrams and footnotes throughout, a glossary of terms and suggestions on further reading, the book enables the non-specialist reader to take a broad and informed view of business processes, free from technical imperatives. Ideal for non-technical managers, this book will also appeal to MBA and business studies students.

    • Contains eight detailed case studies and numerous other examples of good and not-so-good practice
    • Broad and balanced view of the subject, delivered in a jargon-free manner
    • Unbiased towards any particular supplier or software
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    Reviews & endorsements

    'If you are a manager and new to BPM, and want a serious introduction to the issues involved using BPM in an organization, this is a great way to come up to speed on the key issues. Similarly, if you are a BPM manager and going to be building a case for BPM in your organization, you will also find this book very useful.' Business Process Trends

    'This book is a veritable treasure trove of information, every page filled with some fact or factoid of note. … The book is an absolute must read for any business, systems or process analyst in order to make sure that they stay focussed on what is really important - business results. It's non-jargon, non-technical style means that for any Manager it will serve as a great introduction to process management and will prove invaluable to them in the selection of processes to improve, tool selection and technology selection.'

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    Product details

    • Date Published: January 2006
    • format: Hardback
    • isbn: 9780521839754
    • length: 290 pages
    • dimensions: 255 x 183 x 25 mm
    • weight: 0.757kg
    • contains: 57 b/w illus. 3 tables
    • availability: In stock
  • Table of Contents

    Plan of the book
    1. A gentle introduction to systems and processes
    2. Business processes and their management
    Case study 1. Canton of Zug
    3. The job BPM software is there to do
    Case study 2. DVLA
    4. The systems of an organization
    Case study 3. International Truck and Engine Corporation
    5. Looking outside the organization
    Case study 4. Matáv (the Hungarian Telecommunications Company)
    6. Organizations, people and systems
    Case study 5. Morse Group Ltd.
    7. The business return on Business Process Management
    Case study 6. POSCO
    8. Corporate strategies and approaches for Business Process Management
    BPM musings
    Case study 7. Rabofacet
    Case study 8. What to look for in a product
    Case study 9. Sonae Distribuição Brasil
    Appendix. A short history of process management
    Suggested reading

  • Authors

    John O'Connell, Portrait Software plc, Henley-on-Thames and Clarity Commerce Solutions, Salisbury
    Roger Whitehead is a director of Office Futures, an independent consultancy in electronic business that he founded in 1981. The company advises organizations on using information technology to make their strategies real. It also assists with product and supplier selection, and supplier implementation.

    Jon Pyke, The Process Factory, Weybridge and Global 360, Dallas
    Jon Pyke was Chief Technology Officer and a main board director of Staffware Plc from August 1992 until 2004. He is a world recognized industry figure, an exceptional public speaker and a quoted company executive.

    Roger Whitehead, Office Futures, Oxted
    John O'Connell was Founder, Chairman and Chief Executive Officer of Staffware Plc until it was sold to Tibco Software Inc. in June of 2004. Staffware was acknowledged as the leading workflow and Business Process Management software company worldwide and one of Europe's top software companies.

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