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Second-Wave Enterprise Resource Planning Systems

Second-Wave Enterprise Resource Planning Systems
Implementing for Effectiveness


  • Date Published: September 2003
  • availability: Temporarily unavailable - available from TBC
  • format: Hardback
  • isbn: 9780521819022

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About the Authors
  • The focus of this book is on the most important class of enterprise system, namely Enterprise Resource Planning (ERP) systems. Organisations typically take the decision to employ ERP systems in an attempt to streamline existing processes. Once these systems are in place, however, their success depends on the effectiveness of the implementation, and on the additional benefits that can be obtained by further leveraging the technology. In this book, the editors have assembled some of the world's best research on ERP systems, with a view to providing a foundation for second wave improvements to enterprise systems. Written primarily for managers and consultants, this book is also an ideal reference for business schools and researchers.

    • A unique guide to extracting the best out of ERP systems
    • Covers the latest developments in the field
    • Collects together the best research on ERP systems
    Read more

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    Product details

    • Date Published: September 2003
    • format: Hardback
    • isbn: 9780521819022
    • length: 468 pages
    • dimensions: 255 x 186 x 28 mm
    • weight: 1.138kg
    • contains: 50 b/w illus.
    • availability: Temporarily unavailable - available from TBC
  • Table of Contents

    Part I. Implementation and Effectiveness: Overview
    1. Learning from adopters' experiences with ERP M. Lynne Markus, Sheryl Axline, David Petrie and Cornelis Tanis
    2. Innovating with Packaged Business Software: toward an assessment E. Burton Swanson
    3. A comprehensive framework for assessing and managing the benefits of enterprise systems Shari Shang and Peter B. Seddon
    4. The continuing ERP revolution: sustainable lessons, new modes of delivery Jeanne W. Ross, Michael R. Vitale and Leslie P. Willcocks
    Part II. From Risks To Critical Success Factors:
    5. Enterprise system implementation risks and controls Severin V. Grabski, Stewart A. Leech and Bai Lu
    6. Risk factors in Enterprise-Wide/ERP projects Mary Sumner
    7. A framework for understanding success and failure in Enterprise Resource Planning system implementation Christopher P. Holland and Ben Light
    8. Critical success factors revisited: a model for ERP project implementation Anne Parr and Graeme Shanks
    9. Offsetting ERP risk through maintaining standardized application software Guy G. Gable, Taizan Chan, and Wui-Gee Tan
    Part III. From Learning to Knowledge:
    10. Implementing Enterprise Resource Planning systems: the role of learning from failure Judy E. Scott and Iris Vessey
    11. ERP projects: good or bad for SMEs? Frédéric Adam and Peter O'Doherty
    12. The role of the CIO and IT Function in ERP Leslie P. Willcocks and Richard Sykes
    13. Enterprise systems management with reference process models Michael Rosemann
    14. An ERP implementation case study from a knowledge transfer perspective Zoonky Lee and Jinyoul Lee
    15. Knowledge Integration Processes within the context of Enterprise Resource Planning systems implementation Jimmy Huang, Sue Newell and Robert Galliers
    Part IV. Cultural Aspects of Enterprise Systems:
    16. An exploratory analysis of the sources and nature of misfits in ERP implementations Sia Siew Kien and Christina Soh
    17. Implementing Enterprise Resource Packages? Consider different organisational and national cultures! Marina Krumbholz, Julia Galliers and Neil A. M. Maiden
    Part V. Future Directions:
    18. Continuity versus discontinuity: weighing the future for ERP packages M. Lynne Markus, David Petrie and Sheryl Axline.

  • Editors

    Graeme Shanks, University of Melbourne
    Leslie P. Willcocks is Andersen Professor of Information Management and E-business at Warwick Business School, UK, Associate Fellow at Templeton College, Oxford, and is Visiting Professor at Erasmus University, University of Melbourne, and Distinguished Visitor at the Australian Graduate School of Management.

    Peter B. Seddon, University of Melbourne
    Peter B. Seddon is Associate Professor in the Department of Information Systems at The University of Melbourne, Australia.

    Leslie P. Willcocks, University of Warwick
    Graeme Shanks is Associate Professor and Deputy Head of the Department of Information Systems at The University of Melbourne. He holds a PhD in Information Systems from Monash University.

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