Skip to content

Due to scheduled maintenance, online ordering will not be available on this site from 10:00 until 22:00 GMT on Saturday 16th December. We apologise for the inconvenience.


Your Cart


You have 0 items in your cart.

Register Sign in Wishlist

Problem Solving in Organizations
A Methodological Handbook for Business and Management Students

2nd Edition


  • Date Published: June 2012
  • availability: In stock
  • format: Paperback
  • isbn: 9781107619142

£ 34.99

Add to cart Add to wishlist

Other available formats:
Hardback, eBook

Request inspection copy

Lecturers may request a copy of this title for inspection

Product filter button
About the Authors
  • This concise introduction to the methodology of problem solving in organizations is an indispensable guide to the design and execution of practical business improvement projects in real organizational settings. The methodology is design-oriented and theory-informed. It encourages students to use the theory gained in their disciplinary courses by showing them how to do so in a fuzzy, ambiguous and politically charged, real-life organizational context. The book provides an in-depth discussion of the various aspects and steps of the process of business and organizational problem-solving. Rather than presenting the methodology as a recipe to be followed, the authors demonstrate how to adapt the approach to specific situations and to be flexible in scheduling the work at the various steps in the process. It will be indispensable to MBA and other students who venture outside the university walls to do real-life fieldwork.

    • Encourages readers to use the theory gained in their disciplinary courses by showing them how to problem solve in fuzzy, ambiguous and politically charged, real-life organizational contexts
    • Provides an in-depth explanation of the various aspects of organizational problem-solving, showing how to adapt the approach to specific situations and how to be flexible in scheduling the work
    • Suitable for readers with a wide range of learning objectives, including undergraduates and graduates studying business and management, MBA students and professionals working in organizations
    Read more

    Reviews & endorsements

    'This engaging book provides an evidence-based approach to solving organizational problems. It explores ways to think about, assess, act and resolve the messy problems that managers, consultants and other professionals face in their work lives. Business students and educators will find valuable guidance for developing the competencies that managing and organizing require.' Denise Rousseau, Carnegie Mellon University

    'Understanding how to design and implement solutions to problems in real organizational settings is one of the most effective keys to success in the world of work. Founded on years of experience and research, the authors provide a systematic and practical guide in developing these essential skills. This indispensable handbook shows how to formulate problems and apply evidence-based knowledge in designing, implementing, and evaluating solutions.' Andrew H. Van de Ven, University of Minnesota

    See more reviews

    Customer reviews

    Not yet reviewed

    Be the first to review

    Review was not posted due to profanity


    , create a review

    (If you're not , sign out)

    Please enter the right captcha value
    Please enter a star rating.
    Your review must be a minimum of 12 words.

    How do you rate this item?


    Product details

    • Edition: 2nd Edition
    • Date Published: June 2012
    • format: Paperback
    • isbn: 9781107619142
    • length: 259 pages
    • dimensions: 246 x 174 x 12 mm
    • weight: 0.52kg
    • contains: 19 b/w illus. 2 tables
    • availability: In stock
  • Table of Contents

    List of figures
    List of tables
    List of boxes
    Preface to the first edition
    Preface to the second edition
    Part I. Fundamentals:
    1. Scope and nature of this handbook
    2. Student projects
    3. Problem-solving projects
    4. Generic design theory
    5. Using problem-solving projects to develop generic theory
    Part II. The Problem-solving Project:
    6. Intake and orientation
    7. Theory-informed diagnosis of business problems
    8. Solution design
    9. Change plan design and the actual change process
    10. Evaluation, learning and termination
    Part III. On Methods:
    11. Qualitative research methods
    12. Searching and using scholarly literature
    13. Quality criteria for research
    Part IV. Case Material:
    14. Cases

  • Authors

    Joan van Aken, Technische Universiteit Eindhoven, The Netherlands
    Joan Ernst van Aken is Professor Emeritus of Organization Science at the School of Industrial Engineering, Eindhoven University of Technology, The Netherlands.

    Hans Berends, Technische Universiteit Eindhoven, The Netherlands
    Hans Berends is Assistant Professor at the Department of Innovation, Technology, Entrepreneurship and Marketing in the School of Industrial Engineering, Eindhoven University of Technology, The Netherlands.

    Hans van der Bij, Rijksuniversiteit Groningen, The Netherlands
    Hans van der Bij is Associate Professor at the Department of Innovation Management and Strategy in the Faculty of Economics and Business, Groningen University, The Netherlands.

Sign In

Please sign in to access your account


Not already registered? Create an account now. ×

Sorry, this resource is locked

Please register or sign in to request access. If you are having problems accessing these resources please email

Register Sign in
Please note that this file is password protected. You will be asked to input your password on the next screen.

» Proceed

You are now leaving the Cambridge University Press website. Your eBook purchase and download will be completed by our partner Please see the permission section of the catalogue page for details of the print & copy limits on our eBooks.

Continue ×

Continue ×

Continue ×

Find content that relates to you

This site uses cookies to improve your experience. Read more Close

Are you sure you want to delete your account?

This cannot be undone.


Thank you for your feedback which will help us improve our service.

If you requested a response, we will make sure to get back to you shortly.

Please fill in the required fields in your feedback submission.