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Problems with Patients

Problems with Patients
Managing Complicated Transactions

  • Date Published: July 1994
  • availability: Available
  • format: Paperback
  • isbn: 9780521436281


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About the Authors
  • When patient meets doctor, as well as engaging in a transaction with a clinical purpose, they react to one another as people. Their personalities and ability to make relationships in general also affect the professional interaction. As with other relationships, things can go wrong. The outcome of the consultation may not then be what was hoped for or intended on either side. This 1994 book considers the factors which may cause problems in the doctor-patient relationship, emphasising and explaining the often unconscious personal aspects of doctor and patient within a model studied from various perspectives. Through this insight doctors can be helped to manage their interactions with patients within their own consultational style, thereby avoiding many unnecessary professional relationship problems. This analysis, which is well-illustrated by clinical case vignettes, is sure to be welcomed by clinicians, trainees and course organisers in all areas where communication between individuals plays an important role.

    • An aid to understanding problem relations
    • Outlines a model of interactions and method of management
    • Well-illustrated by clinical case vignettes
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    Reviews & endorsements

    'This book is very readable and provides a stimulating journey through complicating interpersonal factors during consultation, ideas about identifying and dealing with these, negotiating contracts and setting limits.' British Journal of General Practice (Abbas Virii-GP)

    ' … an important and timely contribution to the literature of general practice.' British Medical Journal.

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    Product details

    • Date Published: July 1994
    • format: Paperback
    • isbn: 9780521436281
    • length: 196 pages
    • dimensions: 229 x 152 x 11 mm
    • weight: 0.3kg
    • contains: 30 b/w illus. 5 tables
    • availability: Available
  • Table of Contents

    1. Doctor-patient interaction
    2. The clinical transaction
    3. Interpersonal influences
    4. The influences of past relationships
    5. Contextual influences
    6. Managing complicated clinical transactions
    7. Interventions in complicated clinical transactions
    8. Implications for the clinical settings
    9. Implications for training

  • Authors

    Kingsley Norton

    Samuel Peter Smith, Helsby Health Centre, Warrington


    Paul Freeling

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