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Problem Solving in Organizations
A Methodological Handbook for Business Students

$44.00 USD

  • Date Published: May 2007
  • availability: This ISBN is for an eBook version which is distributed on our behalf by a third party.
  • format: Adobe eBook Reader
  • isbn: 9780511275944

$ 44.00 USD
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About the Authors
  • This concise introduction to the methodology of Business Problem Solving (BPS) is an indispensable guide to the design and execution of practical projects in real organizational settings. The methodology is both result-oriented and theory-based, encouraging students to use the knowledge gained on their disciplinary courses, and showing them how to do so in a fuzzy, ambiguous and politically charged real life business context. The book provides in-depth discussion of the various steps in the process of business problem solving. Rather than presenting the methodology as a recipe to be followed, the authors demonstrate how to adapt the approach to specific situations and to be flexible in scheduling the work at various steps in the process. It will be indispensable to MBA students who are undertaking their own field work.

    • Written by experienced teachers on the MBA programme at a leading European technological university
    • Many examples of real-life problem solving help students to apply the general methodology to their specific problems
    • Gives students a structured approach to business problem solving without forcing them into a rigid scheme
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    Reviews & endorsements

    'The authors present an integrated design-focused and theory-based methodology to increase problem solving effectiveness. The ideas are interesting and come alive with the use of many examples. Business students, consultants, and thoughtful managers will find it very helpful in strengthening the professional features of their work.' Chris Argyris, Harvard University

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    Product details

    • Date Published: May 2007
    • format: Adobe eBook Reader
    • isbn: 9780511275944
    • availability: This ISBN is for an eBook version which is distributed on our behalf by a third party.
  • Table of Contents

    Preface
    Part I. Fundamentals:
    1. Scope and nature of this book
    2. The business problem solving project
    3. Design-focused business problem solving
    4. Theory-driven business problem solving
    Part II. The Business Problem Solving Project:
    5. Intake and orientation
    6. Theory-driven diagnosis of performance-related business problems
    7. Solution design
    8. Change plan design and the actual change process
    9. Termination, evaluation and reflection
    Part III. On Methods:
    10. Qualitative research methods
    11. Searching and using scientific literature
    12. Quality criteria for analysis results
    Part IV. Conclusion:
    13. Concluding remarks
    References
    Index.

  • Instructors have used or reviewed this title for the following courses

    • Diagnostic Methods in Organizations
    • Problem Solving in Education
    • Seminar in Organizational Theory
  • Authors

    Joan Ernst van Aken, Technische Universiteit Eindhoven, The Netherlands
    Dr Joan Ernst van Aken is Professor of Organization Science at the Department of Organization Science and Marketing of the Faculty Technology Management, Eindhoven University of Technology, The Netherlands.

    Hans Berends, Technische Universiteit Eindhoven, The Netherlands
    Dr Hans Berends is Assistant Professor in the Department of Organization Science and Marketing of the Faculty Technology Management, Eindhoven University of Technology, The Netherlands.

    Hans van der Bij, Technische Universiteit Eindhoven, The Netherlands
    Dr Hans van der Bij is Assistant Professor in the Department of Organization Science and Marketing of the Faculty Technology Management, Eindhoven University of Technology, The Netherlands.

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