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Business Performance Measurement
Unifying Theory and Integrating Practice

2nd Edition

$119.00

Andy Neely, David Otley, Bruce Clark, Douglas Lambert, Michael Knemeyer, Marshall Meyer, Michel Lebas, Ken Euske, Mike Kennerley, Chris Adams, Jeremy Hope, Hanne Nørreklit, Lennart Nørreklit, Falconer Mitchell, Stephen Pike, Goran Roos, Tim Ambler, John Roberts, Andrew Likierman, Rob Austin, Pat Larkey, Rita Katila, Graham Clark, Tony Powell, Andrew Brown, Paul Collier, Rowena Jacobs, Peter Smith, Maria Goddard, Mike Pidd, Margit Osterloh, Bruno Frey, Jody Hoffer Gittel, Thomas Ahrens, Chris Chapman
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  • Date Published: December 2007
  • availability: Available
  • format: Hardback
  • isbn: 9780521855112

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About the Authors
  • Drawing together contributions from leading thinkers around the world, this 2007 book reviews developments in the theory and practice of performance measurement and management. Significantly updated and modified from the first edition, the book includes ten additional chapters which review performance measurement from the perspectives of accounting, marketing, operations, public services and supply-chain management. In addition to these functional analyses the book explores performance measurement frameworks and methodologies, practicalities and challenges, and enduring questions and issues. Edited by one of the world's leading experts on performance measurement and management, Business Performance Measurement will be of interest to graduate students, managers and researchers who wish to understand more about the theory and practice of performance measurement and management.

    • Significantly revised and updated second edition with ten chapters on topics such as accounting, marketing, supply-chain management, operations and public services
    • Draws together contributions from many of the world's leading thinkers on this important subject
    • Discusses public and private sector organisations from both an academic and practitioner perspective
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    Product details

    • Edition: 2nd Edition
    • Date Published: December 2007
    • format: Hardback
    • isbn: 9780521855112
    • length: 528 pages
    • dimensions: 256 x 182 x 36 mm
    • weight: 1.13kg
    • availability: Available
  • Table of Contents

    List of figures and tables
    Introduction Andy Neely
    Part I. Performance Measurement - Functional Analyses and Theoretical Foundations:
    1. Accounting performance measurement: a review of its purposes and practices David Otley
    2. Measuring marketing performance: research practice and challenges Bruce Clark
    3. Performance measurement: the operations management perspective Andy Neely
    4. Measuring performance: the supply-chain management perspective Douglas Lambert and Michael Knemeyer
    5. Finding performance: the new discipline in management Marshall Meyer
    6. A conceptual and operational delineation of performance Michel Lebas and Ken Euske
    Part II. Performance Measurement - Frameworks and Methodologies:
    7. Performance measurement frameworks: a review Andy Neely, Mike Kennerley and Chris Adams
    8. Beyond budgeting to the adaptive organisation Jeremy Hope
    9. Theoretical conditions for validity in accounting performance measurement Hanne Nørreklit, Lennart Nørreklit and Falconer Mitchell
    10. The validity of measurement frameworks: measurement theory Stephen Pike and Goran Roos
    Part III. Performance Measurement - Practicalities and Challenges:
    11. Choosing marketing dashboard metrics Tim Ambler and John Roberts
    12. Risk in performance measurement Andrew Likierman
    13. Measuring knowledge work Rob Austin and Pat Larkey
    14. Measuring innovation performance Rita Katila
    15. Context-based measurement Graham Clark and Tony Powell
    Part IV. Performance Measurement in Public Services:
    16. Measuring the performance of England's primary school teachers: purposes, theories, problems and tensions Andrew Brown
    17. Police performance: sovereignty, discipline and governmentality Paul Collier
    18. The development of composite indicators to measure healthcare performance Rowena Jacobs, Peter Smith and Maria Goddard
    19. Perversity in public service performance measurement Mike Pidd
    Part V. Performance Measurement - Emerging Issues and Enduring Questions:
    20. Does pay for performance really motivate employees? Margit Osterloh and Bruno Frey
    21. Anomalies of measurement: when it works, but should not Rob Austin and Jody Hoffer Gittel
    22. Loosely coupled performance measurement systems Thomas Ahrens and Chris Chapman
    Index.

  • Editor

    Andy Neely, Cranfield University, UK

    Contributors

    Andy Neely, David Otley, Bruce Clark, Douglas Lambert, Michael Knemeyer, Marshall Meyer, Michel Lebas, Ken Euske, Mike Kennerley, Chris Adams, Jeremy Hope, Hanne Nørreklit, Lennart Nørreklit, Falconer Mitchell, Stephen Pike, Goran Roos, Tim Ambler, John Roberts, Andrew Likierman, Rob Austin, Pat Larkey, Rita Katila, Graham Clark, Tony Powell, Andrew Brown, Paul Collier, Rowena Jacobs, Peter Smith, Maria Goddard, Mike Pidd, Margit Osterloh, Bruno Frey, Jody Hoffer Gittel, Thomas Ahrens, Chris Chapman

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